Customer Feedback & Testimonials

At The Bookyard, we consider customer service to be our highest priority. We will do everything within reason and within our power to ensure our customers gain the best products, advice and service possible. We'd love to be able to say we never make mistakes but we do and we probably always will ... but when this happens we take full responsibility and will put it right.

The only way you can truly appreciate our service is to use us but since so many of our customers take the time to contact us and thank us for our efforts, we hope you will forgive us for indulging ourselves slightly and listing some for you to take as references.

Displaying 51 to 100 (of 269 feedbacks)
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Pete
09-2016
Thanks you for a rapid parts delivery and consequent exchange - your website was easy to navigate and locate the part for an old iMac! I’m no engineer but the tutorial sent to me in a subsequent email made the dismantling and reassembly of the iMac fairly simple! Many thanks, a 2006 iMac is still earning me money!
Shea
09-2016
Super site and very helpful staff. Thank you!
Joaquim
09-2016
Very friendly and helpful staff when I called for information - would definitely recommend! Thanks.
David
08-2016
I haven't bought from you for ages, but I have once again at last. Great service from you always and often helpful when contacting you too
Jessica
07-2016
Lovely thanks so much for all of your help, your service has really impressed me.
David
07-2016
All arrived safely and my Mac is working perfectly once again! Many thanks for your help.
Aaron
07-2016
Just wanted to send an email to say thank you for the fast and reliable service! thebookyard.com is the only site I know with spare parts for Apple, I will recommend it to everyone!
Keith
07-2016
Great service as always!
Stefan
07-2016
please advertise the fact that you have spares for powerbooks on offer (yes, the old powerpcs) in the categories section. There must be a number of people like me out there still maintaining and using powerpc-based macs. Just a thought, you see. Ta
Matthew
07-2016
For so called 'Vintage Mac' this site is a life saver.
Othman
06-2016
We have found your website invaluable to our search and supply needs. Delivery is very fast and customer service is excellent. Thank you!
Dan
04-2016
Thanks for the speedy dispatch of my order, the part works great, Thanks!
Mark
04-2016
I think your company is excellent and would whole heartedly recommend you to others. Thank you for such a great second hand mac purchasing experience and for the time and care which you have all taken in my purchase. I truly felt treated as an individual with individual needs rather than just another customer buying just another old, used machine. This level of customer service and attention to details seems to be hard to find these days. Thank you.
Sharla
03-2016
I just wanted to send some feedback, as I was really impressed with the service you provided. I ordered a macbook key from you, and within a day it had arrived in perfect condition. I placed the key on my macbook (after an uphill battle with Apple to replace it for nearly a year), and literally feel so happy to look down at my keyboard. Thanks again!
Andy
03-2016
A very happy customer!
From the first contact with Gillian, through Luke, then Jon, and finally Nick, the whole purchase process was very well managed. Any questions were answered very promptly, my mac pro delivered next day, and I couldn't ask for any better service. The box return is a great idea, saves me ripping up to put in the recycling bin.
I only found out about the Bookyard by searching beyond page 1 of the Google hits when searching for a refurbished mac pro. I'm glad I bothered
Bryan
02-2016
I just want to take a moment to thank you and The Bookyard for the courtesy and professionalism you have shown me in my recent dealings with you. Many companies would not have shown the consideration you have, and “gone the extra mile” to be sure your customer was happy.
Marco
01-2016
Keep up the excellent work Guys !
victor
11-2015
Thanks a lot for your kind attention everytime!!! I have to tell you that I received my order during this morning, I really didn’t expect to get it so fast!! So, congratulations for giving such good service and so good attention to your customers, it is amazing and marvellous to work with people and companies like you. I wish all the best to all of you. Thanks thanks thanks a lot, really!
Peter
09-2015
May I say how pleased I have been with the service given. A delight to receive prompt responses to queries. I will use you again and recommend your services to friends.
Anis
09-2015
You guys have a great solution to apple parts. Keep up the great work!
Alex
08-2015
Brilliant service, product arrived this morning, thank you
Daniel
07-2015
I have just received and installed your recycle fan for my macbook pro late 2008, everything very well packed and running smoothly! Thank you and I will recommend you for sure!
Ariane
06-2015
You have been really amazing. I rarely encounter this level of service.
Kerry
05-2015
I have to comment how much I appreciate the careful packaging and labeling of each part. You conduct a first rate business and I will recommend ThebookYard to every Mac enthusiast. Thank you.
Martin
04-2015
I could have bought the part a bit cheaper on e-bay (it did not seem to bother them) but The Bookyard were so supportive and patient (I rang them many times) that I went with them. I knew I had the right part and could ring if I had problems. So a nightmare dead screen scenario turned into a very satisfying first foray into pulling a Mac apart. Many thanks
Jeremy
03-2015
Many thanks for all your help. I am very impressed with you and your company. I am a senior citizen (75 years young) and computers are sometimes a bit difficult but it was great having you help me and for keeping me informed.
Ray
02-2015
Order received today as promised. Parts fitted, happy user. Thank you for an excellent service.
Adrian
02-2015
Great on-line store, thank you, will be back!
John
02-2015
I am writing to express my gratitude for your efficient and considerate response to a previous enquiry in early January regarding my order with The Bookyard. Less than 48 hours after you responded I received the replacement part in the mail as promised. I was incredibly happy with the level of customer service, and have since placed other orders through the website that have been successfully and efficiently completed and delivered speedily. I wanted to say thank you very much!
Graham
11-2014
Great service. Received today (Saturday) and as you can see my trusty iPad 1 is now fully charged and functional again. Once again, great service. Superb packaging. Great care taken. I will have no hesitation in recommending you.
Margaret
11-2014
Just to say thankyou for the very prompt service!
Wissam
10-2014
I received the part earlier this week and wanted to thank you for ensuring a smooth order fulfilment. I have bookmarked your website and will be ordering from you again, should another part fails in these vintage machines
Emyr
10-2014
Just a quick message to express my thanks for my order which duly arrived today. It's a great pleasure to see some business still offer a brilliant and efficient service, as well as having an 'actual' person answering the telephone (a rarity in itself!). You can be sure that I will recommend you to all of my colleagues. Keep up the good work
Anthony
09-2014
The trackpad works like a charm! Thanks! I wish I was doing business with Thebookyard before. It would have saved me a lot of headaches regarding my experience with Chinese suppliers.
Anthony
09-2014
Yesterday I received the package, just one day after the order. My compliments for this. Living in Holland I am not used to actually getting packages within the promised period
Hyman
09-2014
I now have my computer back and would like to say how delighted I was with your service, which was terrific. I will certainly recommend you to everyone I know who needs your services.
Peter
09-2014
I wanted to thank you for the very prompt, professional and expedient service. I live in Spain and had tried numerous other channels to acquire a replacement battery for my Macbook Air. I was therefore very apprehensive about the service offered by the Bookyard. However this has been quickly dispelled and I can only praise you for the service. I now have a laptop fit for the purpose as it was intended.I highly recommend your company.
Andrew
08-2014
Thank you for taking the extra care to ensure the order was right prior to my mistake. I will certainly be recommending your website to friends and family. Awesome service I could not be happier, can't wait to have a fully functioning keyboard tomorrow. Again thank you for the marvellous shopping experience.
Amy
08-2014
Many thanks for my keys! Super quick delivery and perfect product. Will definitely recommend - and come here next time I inexpilably smash 2 keys off of my laptop!
Chris
08-2014
Thank you for delivering the front fan. I was able to change the fan within 30 minutes and my machine works like I have never heard - to think this has gone on for 3 years.
Andrew
08-2014
Thank you so much for your assistance. If I could personally commend your fantastic service to your company I certainly would. You have gone beyond helping but you've saved me a fortune too and that is beyond admirable.
Allan
08-2014
Definitely coming back to do more shopping here again! - Shipping was fast though it was overseas. Thanks!
Chris
08-2014
I received my order on Friday which was super fast so I am very happy with it. I replaced the faulty part and the Mac works great now.
Russell
08-2014
I commend you for your excellent service and understanding and I will be sure to promote you wherever I can as a wonderful company. I look forward to any business we may do in the future and will continue to check your website for a more suitable laptop for my needs. Thanks again for being so understanding and helpful.
Ian
08-2014
Just a word to say thank you very much for the excellent service on my recent orders. You went out of your way to resolve my problems and make sure I received the correct parts which have now been fitted and normal service has been resumed. I used Bookyard once before, a couple of years ago, and the service was similarly impressive then. It is a pleasure to do business with an organisation that takes pride in its customer service and satisfaction.
Clement
06-2014
Simply to thank you for such remarkable service. Very fast, safe and professional delivery within 24hours of ordering and what has turned out to be a very good experience with you. Excellent product at extremely competitive prices, brilliant back-up service with a highly ethical company. This is rare and highly valued.
Heitor
06-2014
I've ordered some parts for my beloved macbook pro last week and you guys were amazing, fast shipping (even using royal mail) and excellent description and packing. Thank you guy for providing the missing part for my lovely mac :)
Michel
06-2014
Thanks for the fast shipping, the replacement arrived today. I setup the new drive... burn some discs. Yeahhh!!! Everything works fine. I am very happy Thank You very much for Your great help and wonderful service. With best wishes
David
05-2014
Thank you very much for an sublime service and delivery time. We are very happy with you as our supplier :)
William
05-2014
Thank you again for your amazing service
Displaying 51 to 100 (of 269 feedbacks)
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