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Customer Feedback & Testimonials

At The Bookyard, we consider customer service to be our highest priority. We will do everything within reason and within our power to ensure our customers gain the best products, advice and service possible. We'd love to be able to say we never make mistakes but we do and we probably always will ... but when this happens we take full responsibility and will put it right.

The only way you can truly appreciate our service is to use us but since so many of our customers take the time to contact us and thank us for our efforts, we hope you will forgive us for indulging ourselves slightly and listing some for you to take as references.

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I think your company is excellent and would whole heartedly recommend you to others. Thank you for such a great second hand mac purchasing experience and for the time and care which you have all taken in my purchase. I truly felt treated as an individual with individual needs rather than just another customer buying just another old, used machine. This level of customer service and attention to details seems to be hard to find these days. Thank you.
I just wanted to send some feedback, as I was really impressed with the service you provided. I ordered a macbook key from you, and within a day it had arrived in perfect condition. I placed the key on my macbook (after an uphill battle with Apple to replace it for nearly a year), and literally feel so happy to look down at my keyboard. Thanks again!
A very happy customer!
From the first contact with Gillian, through Luke, then Jon, and finally Nick, the whole purchase process was very well managed. Any questions were answered very promptly, my mac pro delivered next day, and I couldn't ask for any better service. The box return is a great idea, saves me ripping up to put in the recycling bin.
I only found out about the Bookyard by searching beyond page 1 of the Google hits when searching for a refurbished mac pro. I'm glad I bothered
I just want to take a moment to thank you and The Bookyard for the courtesy and professionalism you have shown me in my recent dealings with you. Many companies would not have shown the consideration you have, and “gone the extra mile” to be sure your customer was happy.
Keep up the excellent work Guys !
Thanks a lot for your kind attention everytime!!! I have to tell you that I received my order during this morning, I really didn’t expect to get it so fast!! So, congratulations for giving such good service and so good attention to your customers, it is amazing and marvellous to work with people and companies like you. I wish all the best to all of you. Thanks thanks thanks a lot, really!
May I say how pleased I have been with the service given. A delight to receive prompt responses to queries. I will use you again and recommend your services to friends.
You guys have a great solution to apple parts. Keep up the great work!
Brilliant service, product arrived this morning, thank you
I have just received and installed your recycle fan for my macbook pro late 2008, everything very well packed and running smoothly! Thank you and I will recommend you for sure!
You have been really amazing. I rarely encounter this level of service.
I have to comment how much I appreciate the careful packaging and labeling of each part. You conduct a first rate business and I will recommend ThebookYard to every Mac enthusiast. Thank you.
I could have bought the part a bit cheaper on e-bay (it did not seem to bother them) but The Bookyard were so supportive and patient (I rang them many times) that I went with them. I knew I had the right part and could ring if I had problems. So a nightmare dead screen scenario turned into a very satisfying first foray into pulling a Mac apart. Many thanks
Many thanks for all your help. I am very impressed with you and your company. I am a senior citizen (75 years young) and computers are sometimes a bit difficult but it was great having you help me and for keeping me informed.
Order received today as promised. Parts fitted, happy user. Thank you for an excellent service.
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