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Customer Feedback & Testimonials

At The Bookyard, we consider customer service to be our highest priority. We will do everything within reason and within our power to ensure our customers gain the best products, advice and service possible. We'd love to be able to say we never make mistakes but we do and we probably always will ... but when this happens we take full responsibility and will put it right.

The only way you can truly appreciate our service is to use us but since so many of our customers take the time to contact us and thank us for our efforts, we hope you will forgive us for indulging ourselves slightly and listing some for you to take as references.

Displaying 1 to 50 (of 271 feedbacks)
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Andrew
11-2017
Many thanks to you all , I found you while investigating a fan problem on my 6 year old mac .I was impressed by your site which made it so easy to order the part required. I was even more impressed with the next day delivery as I had ordered at about midday. I am happy to say my iMac is now repaired and thankfully noiseless. I would not hesitate to recommend you to anyone with a mac problem and I now feel reassured that my ageing iMac has a future. Best regards Andy
Mick
10-2017
Good service with parts that are hard to get hold of. Apples answer is a new PC. Not so with this service.
Francisco
09-2017
I am a fairly recent costumer but I'm hooked. Amazing experience!
Stephan
09-2017
Never go anywhere else - best service for years and luckily no genius bar.
Andy
09-2017
Am right glad i found Bookyard i really struggled to find the front panel for my old iMac, well these guys had one fast delivery absolute amazing packaging took me a good 10 mins to get to the panel lol it was that well done and safe. I would definitely recommend anyone to go to them i will be again for sure. Thanks for everything. Andy
Will
08-2017
I don't need you guys very often but when I do, you always have what I need in stock!
Jonathan
08-2017
Thank you very much for the excellent service. I bought a screen from you to replace mine due to a blown LCD through damage. The MacBook is 6 years old and a recycled screen was the perfect fix. Great service, good return packaging and instructions but most impressive was the detailed description and report on each screen that you had for sale, to be able to call someone who knew what they were talking about and who was honest, straight forward and reliable was fantastic. Thank you.
Nathan
08-2017
Spoke to a member of staff twice on the phone who was really helpful with all my questions.
Olivia
08-2017
Brilliant service, helpful, knowledgeable and approachable. Supplied me a replacement (second hand) MacBook screen for my 2011 machine. I wasn't sure what I would be getting and so called them, they had a detailed report of every feature so that I knew exactly what I was getting. First Class but most importantly, they do what they say and are trustworthy. Thanks a lot!
Anne
07-2017
What makes The Backyard special - aside from its brilliant refurbished macs - is the friendly, professional and helpful offline service offered by its team at the office. Thank you!
Tony
07-2017
I have to thank you and your team very very much. Your service is excellent and the parts are perfect. We had the part arrive on Monday this week and we assembled and tested it all day Tuesday. We delivered the unit to our customer who was to say the least, ecstatic at the work done and the brilliant time frame for the repair. Thank you and your team again, I am sure we will be working with you folks more into the future.
Robin
06-2017
I trust you guys implicitly to deliver top quality and top service. I am in the process of growing my business and particularly in the used parts area. The Bookyard is at the core of my business model and it is a pleasure to work with you guys.
John
06-2017
Great site, I like the discounts for ordering more items
Fer
06-2017
Thanks a lot for the good prices and the vast catalogue of Apple parts.
Kate
06-2017
A first class reliable seller
Lisa
05-2017
Clear website, great selection of parts, thank you!
John
05-2017
I had to call for genuine Apple clarity on and item. The gentleman was very helpful. Great service!
Steven
05-2017
Many thanks for the speed of your service much appreciated, part arrived Saturday was up and running again within minutes
Rebecca
05-2017
It was fine, all the parts arrived well packed and quickly and my laptop is running better than ever. What a great service I'll use you again.
Andy
05-2017
Very good company. My email enquiry was answered one minute after the start of their trading day. The telephone is answered in under three rings by someone who can answer questions clearly. The web site is easy to use and clear. The replacement optical drive I ordered for my Macbook Pro arrived the following morning together with a complimentary pry tool. Friendly, polite and efficient service - highly recommend.
Simon
05-2017
I was looking for a replacement battery for a 17" Mid-2010 model MacBook Pro, and since Apple no longer make the parts for this model, the Genius I spoke to recommended these guys. Dropped in my order, and it arrived a day later, nicely packaged up. My Mac is as good as new, good stuff! Already considering buying another one as a spare for when this one goes (in about 7+ years too, hopefully, lol).
WJ
05-2017
Totally honest, trustworthy and professional
Mishal
04-2017
You really have an amazing, fast and very friendly service
Mike
04-2017
Thank you! Speakers sorted my problem out. Great service.
Neil
04-2017
Excellent website - a model of how they all should be! Brilliant stuff and I will be back often
Andrew
04-2017
Just what was needed. Needed replacement keycaps for a 2013 Macbook Pro Retina. Every other place I looked, and every 'repair' business quoted £80-120+ to replace the entire keyboard circuit. Something that is actually impossible without damaging mountings in this model. The Bookyard however, £36 for a full set of keycaps, and next day delivery. Perfect job.
Roman
04-2017
There was a misunderstanding at first but they did everything possible to help me get the keyboard keycap that my MacBook Pro Retina needed. They are real professionals. Thanks!
Tim
03-2017
First time user, will be returning! Also spreading the website to others.
Felix
02-2017
The keyboard arrived yesterday. I love it! It's so nice to type on a keyboard that actually has some travel in the keys. Thanks for the prompt service.
Lorenzo
02-2017
Piece works perfectly. Quick shipping, thanks!
Doug
01-2017
A much trusted and helpful site and staff. Thank you for being there and wishing you continued prosperity in 2017
Sam
01-2017
Simple and userfriendly! Great site!!! thanks!
Chris
01-2017
Have used Bookyard for quite a few years now as I like their no-bull**** approach and I know I can trust their technical ability.
John
01-2017
Thanks for your splendid service and helpful advice on the phone just now. Great that I can keep my old Macs going.
Dave
01-2017
My personal experiences in dealing with The Bookyard either buying parts, sending away for repairs or advice received on the phone leaves the customer with assurance of trust and overall 110% satisfaction, which in turn encourages a continuation in not only using your services but also highly recommending you.
John
01-2017
Wow - amazing service with Mac2Cash - thanks very much. Checked bank and cash is there within the 48 hours from receiving the quote
Jonathan
01-2017
Good to find you for Apple parts, all very reasonably priced too!
Emma
01-2017
Seriously a lifesaver that I can just buy the keys I need instead of the whole thing!
Thomas
01-2017
Great selection of products. I like the way the website is designed.
Junona
12-2016
Nice to see you have had all the spare parts I needed, even for the 2008 Mac.
Chris
12-2016
cool site - you are obviously the Apple experts. Great you are in UK too
Jenny
12-2016
Thanks for the great service. It was a pleasure to deal with you and I'll be sure to recommend you.
Steve
11-2016
Advice from staff before the purchase was excellent and helped me make the decision to buy.
Sylvia
11-2016
I found the staff most helpful. They explained everything fully and were very polite
Neil
11-2016
I just wanted to say thank you as I received the key today and that's it fitted to my old faithful macbook pro. Its a simple thing but it makes such a big difference so thanks for sending so promptly and great service.
Vincenzo
11-2016
I just wanted to say what a super service you guys offer. I can’t believe how quick and easy the process has been and I’ll certainly use you again in the future and recommend you to friends
Simon
10-2016
Clear, functional well designed site. Lovely!
Isobel
10-2016
All Good. The guy I spoke to was incredibly helpful and patient. Thanks a lot!
Tom
10-2016
We are world leaders in designing and manufacturing Rugged displays. We came across The BookYard when one of our displays went down. I called after spending hours trying to find an Apple specialist. Within 30 mins of sending an email with photos I had a reply saying they're in stock and provided me the link to both of the listings on their website. which we promptly brought. Business to business the level of customer service brilliant. I would recommend them to anyone who has faulty Apple goods.
Chris
09-2016
Looked at a few different web sites and TheBookyard was easily the easiest to understand and to navigate. Everything is really simple to do. The only question I had was if the memory came as a twin set or as singles but an email to yourselves and within 24 hours I knew what I needed to know. If all goes well with delivery and equipment I would certainly recommend and use again
Displaying 1 to 50 (of 271 feedbacks)
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