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Customer Feedback & Testimonials

At The Bookyard, we consider customer service to be our highest priority. We will do everything within reason and within our power to ensure our customers gain the best products, advice and service possible. We'd love to be able to say we never make mistakes but we do and we probably always will ... but when this happens we take full responsibility and will put it right.

The only way you can truly appreciate our service is to use us but since so many of our customers take the time to contact us and thank us for our efforts, we hope you will forgive us for indulging ourselves slightly and listing some for you to take as references.

Displaying 1 to 50 (of 319 feedbacks)
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Rastko
08-2021
Ciarán was very helpful in attending to my problem.
Ger Meinema
06-2021
I want to report you that I have received the Magic Mouse 1 Bottom Gliders. Thank you!! Although it is your business to recycle Mac parts, I think Apple should sell this kind op parts new. It makes the PR of Apple rather hypocrite to proclaim over and over that they take care for the environment. („Your Magic Mouse doesn’t work properly? Well buy simply a new one, it’s only ± € 70.-„) I’m glad that businesses like yours exist!
Bruce
06-2021
First time using you folks. Requested confirmation of a correct part # & received it right away. Your site and people watching it are great.
Keith
06-2021
Thanks for the website. It is invaluable in finding out information on my apple stuff. Excellent, as always.
James
06-2021
Love The Bookyard! Been using you for years and have recommended you to many friends and colleagues who have been equally delighted.
Ian
05-2021
MacBook arrived this morning at 8.30. Just set it up and it’s all running really well. So a big big thank you for sorting it out, it was driving me crazy! Your service has been first class and I will certainly recommend you to friends and colleagues. So many thanks again your help is much appreciated.
Tom
04-2021
Great stuff you guys. So glad to have found this site. Keep doing what you're doing!
Mark
04-2021
It’s a pleasure using thebookyard.com. The Bookyard offer great products and services and the staff are great and has a good business model. Your offerings have pretty much always sufficed our requirements.
Allen
04-2021
Exactly what Mac users and fixers need. A company that does it 100% right! I honestly can't think of one bit of 'constructive criticism' or one change I'd like to see. Perfect. If you've ever bought a part from eBay you'll know the hope that it's the correct part and that it works properly. Not a feeling you get with The Bookyard. It IS the correct part and it WILL work properly.
Michael
03-2021
A big thank you to the super-competent lady who gave some advice over the phone for this order of a MacBook Pro SSD.To “bribe" the UPS man with a cup of tea, thus slowing him down, only to get my order out of the door the same day was prime class service that is hard to find these days. We had for a few days a bit of a tough time with rescueing a MacBook by means of a total restore from backups. But all made possible thanks to your speedy delivery of the spare part we so desperately needed.
John
03-2021
Great site, amazing resource, brilliant ordering system. My favourite technical service and parts supplier!!
David
03-2021
My parcel arrived yesterday - earlier than expected - and I promptly replaced the left fan (very simple job) and my MacBook Pro is back up and running silently :) Great service from you guys!
Paul
03-2021
Excellent site and very clearly organised, many thanks
Harry
03-2021
I'd just like to take this opportunity to thank you as a company for still stocking/supply parts for these vintage Macs. I have ordered many parts in the past from the Bookyard and you have allowed me to save many old PowerPC Macs and they have now been restored and preserved, some being quite rare.
Phil
02-2021
I have used The Bookyard for nearly ten years now and all of my computers have come from here. Service is quick and the products are generally in better condition then the graded description they offer on the website.
Grant
02-2021
I love the search by serial number function. Totally awesome!
Marc
12-2020
Thank you for the very quick delivery of our latest order. We werent realistically expecting delivery until Monday but it arrived first thing this morning. Thank you again!!
Russel
11-2020
Very fast and smooth shopping experience!
Glen
10-2020
just to say thank you for an awesome service. The power supply was a fair price and arrived quickly. The ordering system makes it easy to find what you need and with pre-paid returns for the exchange parts I can’t fault it. I let out a little cheers when my beloved Thunderbolt Display sprung back to life again.
Pavle
10-2020
All good! 5++ All Perfect!
Alex
10-2020
Customer service was prompt, professional and kindly. Many companies could take a leaf from this. Good for you.
Jon
10-2020
Found it easy and responsive. Gave all the info I needed.
David
08-2020
The repaired laptop has been safely returned, thanks to you and your team for doing such a great job on it! I will make sure I recommend you in future!
Charles
08-2020
Thanks to your hard work in keeping parts from "older" computers, my MacBook Pro is a happy Mac Book Pro! The part worked perfectly!
John
08-2020
Excellent service as always.
Gerald
06-2020
Just a quick to say thank you for all your help and getting me back on line Great Service Cheers and many thanks
Paul
06-2020
A brief note to thank you for your easy-to-use website and excellent service. Parts ordered a.m Monday..arrived Royal Mail 1st class a.m. next day...impeccable. Have no reservations in highly recommending you to others in the future.
Michael
05-2020
Thanks for the excellent service. I ordered a ‘down’ key for my Macbook at 08:30 yesterday. By 09.40 today, it was received, fitted and working properly. I will certainly use you again if I need anything else.
Graham
03-2020
Quick, simple to use and easy to pay, thank you!
Ayden
03-2020
Thank you for your guys service! Shopped twice on this website so far, no drama no fuss, high quality goods :)
Sheila
01-2020
What a brilliant site. Your website allowed me to browse to the exact model and then see only suitable parts. And thus be sure that I was ordering the right parts for the machine in question. You'd be surprised how rare such a good experience is!
Maxwell
11-2019
Thank you so much for your’s, Tammi’s and Aaron’s professional and efficient help with my project.
Gustav
08-2019
What a wonderful resource you have here, thank you for your service!
Paul
07-2019
We have been using BookYard for over 10 Years now. NOT once has this company let us down in any shape or form. They are amazing and will jump through hoops every time to try and help you. I would recommend BookYard every time, all the time. Thank you for great sales and customer service.
Carlos
07-2019
I write this mail just to thank you for the awesome service provided. The item arrived yesterday (less than 24h) and worked flawlessly. We'll recommend you for sure.
Steven
07-2019
I have used the BookYard a number of times now and have always received excellent service. Most recently for an urgent repair on one of our MacBooks - we sent it for analysis and they had it on site, diagnosed, repaired and sent back out to us within a couple of days! With any aspect -Be it telephone or email support, product advice, parts or repair service. The team are extremely knowledgeable and helpful and I would thoroughly recommend them to anyone. Thanks again for your excellent service.
Tammi
06-2019
So grateful for the wonderful customer service
Laura
12-2018
My keyboard arrived okay today and it works wonderfully well. Much thanks.Very satisfied shopper.
Bente
11-2018
Package received with thanks, your service is excellent.
Toby
11-2018
Industry experts, knowledgeable and helpful advice on navigating the SSD minefield.
Victor
08-2018
Thank you very much for providing this screen. It has arrived safely in Australia already and I have put it in my iMac G4 20”. It looks absolutely beautiful. It is a better screen than the original. Thanks again for your great customer service and professionalism. This has really made my day.
Michael
06-2018
Great things about you and your site: 1. Find my Mac details by just entering the serial number 2. Easy to place order 3. It was in the post the next day, received it the day after that, and now it is installed and happily working. 4. The Key Caps are as new. 5. Thanks for pointing out the differences in colour of the key caps. Great old fashioned customer service.
Gerry
02-2018
I was really impressed with your site, to be able to type in my model number and get the appropriate hardware needed was great. I live in central London and I couldn’t really find a site like yours. I have a mid 2010 Apple Mac, I replaced the hard drive with a 512g SSD drive and now the new battery, maybe £250 in total. If I bought a new Mac it would be a grand and I wouldn’t be able to take the back off! If I need anything I will get on to you.
Roger
02-2018
I would like to take this opportunity to say that I just wish I had found these guys sooner They know what they are about and they keep you in the picture as the work is progressing so no unexpected costs Would use them again and definitely recommend them to other Apple owners
Andy
01-2018
My logic board arrived today, all up and running well. Just wanted to say a big thank you for providing a great web site, speedy delivery and excellent packaging. Much appreciated!! Will certainly recommend you to others
Adrian
12-2017
Thank you very much for the update and all your help. I can’t fault the service that I have received from your company and would highly recommend your services to anyone.
Andrew
12-2017
I'd just like to say what a pleasure it has been dealing with your company, I wouldn't have any problem with recommending you to anyone.
Andrew
11-2017
Many thanks to you all , I found you while investigating a fan problem on my 6 year old mac .I was impressed by your site which made it so easy to order the part required. I was even more impressed with the next day delivery as I had ordered at about midday. I am happy to say my iMac is now repaired and thankfully noiseless. I would not hesitate to recommend you to anyone with a mac problem and I now feel reassured that my ageing iMac has a future. Best regards Andy
Peter
11-2017
What excellent service you provide. My order arrived promptly - absolutely no problems at all. It's so refreshing in this age of complex ordering and problematic deliveries to be able to make a straightforward, online order and receive it without a hitch.
Mick
10-2017
Good service with parts that are hard to get hold of. Apples answer is a new PC. Not so with this service.
Displaying 1 to 50 (of 319 feedbacks)
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