Customer Feedback & Testimonials
At The Bookyard, we consider customer service to be our highest priority. We will do everything within reason and within
our power to ensure our customers gain the best products, advice and service possible. We'd love to be able to say we never make mistakes but we do and we probably always will ... but when this happens we take full responsibility and will put it right.
The only way you can truly appreciate our service is to use us but since so many of our customers take the time to contact us and thank us for our efforts, we hope you will forgive us for indulging ourselves slightly
and listing some for you to take as references.
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I have used the BookYard a number of times now and have always received excellent service. Most recently for an urgent repair on one of our MacBooks - we sent it for analysis and they had it on site, diagnosed, repaired and sent back out to us within a couple of days! With any aspect -Be it telephone or email support, product advice, parts or repair service. The team are extremely knowledgeable and helpful and I would thoroughly recommend them to anyone. Thanks again for your excellent service.
What a wonderful resource you have here, thank you for your service!
We have been using BookYard for over 10 Years now. NOT once has this company let us down in any shape or form. They are amazing and will jump through hoops every time to try and help you. I would recommend BookYard every time, all the time. Thank you for great sales and customer service.
I write this mail just to thank you for the awesome service provided.
The item arrived yesterday (less than 24h) and worked flawlessly.
We'll recommend you for sure.
So grateful for the wonderful customer service
My keyboard arrived okay today and it works wonderfully well. Much thanks.Very satisfied shopper.
Package received with thanks, your service is excellent.
Industry experts, knowledgeable and helpful advice on navigating the SSD minefield.
Thank you very much for providing this screen. It has arrived safely in Australia already and I have put it in my iMac G4 20”.
It looks absolutely beautiful. It is a better screen than the original.
Thanks again for your great customer service and professionalism. This has really made my day.
Great things about you and your site: 1. Find my Mac details by just entering the serial number 2. Easy to place order 3. It was in the post the next day, received it the day after that, and now it is installed and happily working. 4. The Key Caps are as new. 5. Thanks for pointing out the differences in colour of the key caps. Great old fashioned customer service.
I was really impressed with your site, to be able to type in my model number and get the appropriate hardware needed was great.
I live in central London and I couldn’t really find a site like yours. I have a mid 2010 Apple Mac, I replaced the hard drive with a 512g SSD drive and now the new battery, maybe £250 in total. If I bought a new Mac it would be a grand and I wouldn’t be able to take the back off! If I need anything I will get on to you.
I would like to take this opportunity to say that I just wish I had found these guys sooner
They know what they are about and they keep you in the picture as the work is progressing so no unexpected costs
Would use them again and definitely recommend them to other Apple owners
My logic board arrived today, all up and running well. Just wanted to say a big thank you for providing a great web site, speedy delivery and excellent packaging. Much appreciated!! Will certainly recommend you to others
Thank you very much for the update and all your help. I can’t fault the service that I have received from your company and would highly recommend your services to anyone.
I'd just like to say what a pleasure it has been dealing with your company, I wouldn't have any problem with recommending you to anyone.
Many thanks to you all , I found you while investigating a fan problem on my 6 year old mac .I was impressed by your site which made it so easy to order the part required. I was even more impressed with the next day delivery as I had ordered at about midday. I am happy to say my iMac is now repaired and thankfully noiseless. I would not hesitate to recommend you to anyone with a mac problem and I now feel reassured that my ageing iMac has a future. Best regards Andy
What excellent service you provide. My order arrived promptly - absolutely no problems at all. It’s so refreshing in this age of complex ordering and problematic deliveries to be able to make a straightforward, online order and receive it without a hitch.
Good service with parts that are hard to get hold of. Apples answer is a new PC. Not so with this service.
I am a fairly recent costumer but I'm hooked. Amazing experience!
Never go anywhere else - best service for years and luckily no genius bar.
Am right glad i found Bookyard i really struggled to find the front panel for my old iMac, well these guys had one fast delivery absolute amazing packaging took me a good 10 mins to get to the panel lol it was that well done and safe. I would definitely recommend anyone to go to them i will be again for sure. Thanks for everything. Andy
I don't need you guys very often but when I do, you always have what I need in stock!
Thank you very much for the excellent service. I bought a screen from you to replace mine due to a blown LCD through damage. The MacBook is 6 years old and a recycled screen was the perfect fix. Great service, good return packaging and instructions but most impressive was the detailed description and report on each screen that you had for sale, to be able to call someone who knew what they were talking about and who was honest, straight forward and reliable was fantastic. Thank you.
Spoke to a member of staff twice on the phone who was really helpful with all my questions.
Brilliant service, helpful, knowledgeable and approachable. Supplied me a replacement (second hand) MacBook screen for my 2011 machine. I wasn't sure what I would be getting and so called them, they had a detailed report of every feature so that I knew exactly what I was getting. First Class but most importantly, they do what they say and are trustworthy. Thanks a lot!
What makes The Backyard special - aside from its brilliant refurbished macs - is the friendly, professional and helpful offline service offered by its team at the office. Thank you!
I have to thank you and your team very very much. Your service is excellent and the parts are perfect. We had the part arrive on Monday this week and we assembled and tested it all day Tuesday. We delivered the unit to our customer who was to say the least, ecstatic at the work done and the
brilliant time frame for the repair.
Thank you and your team again, I am sure we will be working with you folks more into the future.
I trust you guys implicitly to deliver top quality and top service.
I am in the process of growing my business and particularly in the used parts area. The Bookyard is at the core of my business model and it is a pleasure to work with you guys.
Great site, I like the discounts for ordering more items
Thanks a lot for the good prices and the vast catalogue of Apple parts.
A first class reliable seller
Clear website, great selection of parts, thank you!
I had to call for genuine Apple clarity on and item. The gentleman was very helpful. Great service!
Many thanks for the speed of your service much appreciated, part arrived Saturday was up and running again within minutes
It was fine, all the parts arrived well packed and quickly and my
laptop is running better than ever. What a great service I'll use you
Very good company. My email enquiry was answered one minute after the start of their trading day. The telephone is answered in under three rings by someone who can answer questions clearly. The web site is easy to use and clear. The replacement optical drive I ordered for my Macbook Pro arrived the following morning together with a complimentary pry tool. Friendly, polite and efficient service - highly recommend.
I was looking for a replacement battery for a 17" Mid-2010 model MacBook Pro, and since Apple no longer make the parts for this model, the Genius I spoke to recommended these guys. Dropped in my order, and it arrived a day later, nicely packaged up. My Mac is as good as new, good stuff! Already considering buying another one as a spare for when this one goes (in about 7+ years too, hopefully, lol).
Totally honest, trustworthy and professional
You really have an amazing, fast and very friendly service
Thank you! Speakers sorted my problem out.
Excellent website - a model of how they all should be! Brilliant stuff and I will be back often
Just what was needed. Needed replacement keycaps for a 2013 Macbook Pro Retina. Every other place I looked, and every 'repair' business quoted £80-120+ to replace the entire keyboard circuit. Something that is actually impossible without damaging mountings in this model. The Bookyard however, £36 for a full set of keycaps, and next day delivery. Perfect job.
There was a misunderstanding at first but they did everything possible to help me get the keyboard keycap that my MacBook Pro Retina needed. They are real professionals. Thanks!
First time user, will be returning! Also spreading the website to others.
The keyboard arrived yesterday. I love it! It's so nice to type on a keyboard that actually has some travel in the keys. Thanks for the prompt service.
Piece works perfectly. Quick shipping, thanks!
A much trusted and helpful site and staff. Thank you for being there and wishing you continued prosperity in 2017
Simple and userfriendly! Great site!!! thanks!
Have used Bookyard for quite a few years now as I like their no-bull**** approach and I know I can trust their technical ability.
Thanks for your splendid service and helpful advice on the phone just now. Great that I can keep my old Macs going.
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